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101 Tough Conversations

Course #: 013-1130

Price: $81.00

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CE Credit Hours: 9.00 Continuing Education Credit Hours

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How to Take This Course:

  • 1 View Course Worksheet -  View the course worksheet or print it out to review later
  • 2 Purchase the Book -  This course relies on a book to be read
  • 3 Take Exam -  You must a achieve a score of 75% or higher in order to earn credit for the course.
  • You don't need to pay for an exam until AFTER you pass it. If you have any questions or need more information, please click here.

Course Description

NAB Approval Number: 20210207-9.00-A62113-DL

CE Course Description

Having tough discussions with your employees will always be one of the most daunting tasks that you’ll ever face. As a general rule, the path of least resistance is avoidance, and how many of us haven’t been guilty from time to time of allowing problems to go on, hoping they’d simply fix themselves?  You’re probably someone who has faced this challenge on a number of occasion’s through-out your career, but you instinctively know that if you simply have the right verbiage and a strategic game plan in place, you’d be able to address minor problems head-on before they escalated into something far more serious. Take comfort in knowing you’re not alone. This course & book is designed and structured as a handy guide; and guiding hand; to walk you through some of the most common as well as the most serious employee problems that you could ever come across in your career.

CE Course Objectives

  1. Examine the roles, importance, and impact of The Rules of Engagement
  2. Identify and understand how to resolve employee problems
  3. Explore recommendations that may be used to prevent internal conflicts

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Proprietary Interest Policy

We will disclose, in advance, any proprietary interest in any product, instrument, device, service, or material to be discussed during the learning event, as well as the source of any third-party compensation related to the presentation. This policy applies to both our organization and contractors. If such proprietary/financial interests exist, we will publish a disclaimer in marketing or instructional materials for a course.

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