Frequently Asked Questions

Courses and Exams

1. Is there a time limit for the courses?
2. I took a course and when I hit submit I got directed to the login page. Where can I find my score and download my certificate?
3. When will I receive my certificate of completion?
4. What happens if I fail a course?
5. I passed a course but now I don't see it in my shopping cart. Where is it?
6. Where can I find a list of courses I have completed?

General

7. How many continuing education hours can I get through online learning?
8. Are you approved in my state?
9. Do you provide phone support?
10. How are continuing education units calculated?
11. How do contact hours convert to CEUS?

Pricing and Payment

12. What payment methods do you accept?
13. Is the website secure? Is my information secure?
14. Can I get a refund if I'm not satisfied?